Europe / United Kingdom / England / Oxford /

Client Service & Sales

#: 743999735887642 / PR45678

Mid-Senior Level

Full-Time

Job Description

About the Job

To manage a team responsible for ensuring the highest quality consumer data is collected on studies through consultation with the client, the account team, and the appropriate Operations departments. 

Responsibilities

  • Collaborates with client and commercial / sales team – and with CI Market Leader – on project objectives, client issues, project design, and proposal
  • Reviews proposals to ensure accurate field specifications are given to the Operations / Field Department
  • Prepares the costing / business case for each request for proposal from client, makes sure the business metrics are met (out of pocket, cost to revenue) 
  • Consults with clients and Account Director/VP to clarify learning objectives and design concept stimulus, questionnaire, etc.
  • Serves as a liaison between the client, the account team, and the appropriate Operations departments to execute study and solve specific study problems
  • Does the study design based on study specifics (e.g., quotas, target group definitions, incident rate) and applies analytical tools (e.g., TURF, Decision Tree, Regression Models), builds presentations
  • Ensures projects meet project standards, e.g., interview length, question sequence, comprehensive questions with appropriate scales and responses that will produce actionable and top quality data
  • Manages the project with end to end responsibility (starting from client end with client), ensures engagement with all functions 
  • Ensures appropriate tools are used for communicating and documenting project timeline, progress, study issues, deadlines, schedules, special needs, changes, etc. 
  • Actively creates, communicates and ensures application of client standards on study components
  • Attends client presentation/meetings/consultations, as requested
  • Manages client questions and difficult situations appropriately 
  • Serves as the lead Client Success contact on all clients
  • Participates in training for the Client Success staff 

About you

  • Bachelor's degree or equivalent experience

  • Minimum 3 years of experience in a related field / market research

  • Knowledge of Microsoft Word, Excel, and PowerPoint  and Google tools

  • Proficiency in English 

  • Attention to details, leadership and client service skills

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Qualifications

https://jobs.smartrecruiters.com/TheNielsenCompany/743999735887642-client-success-executive