Europe / Greece / / Athens

Operations

#: 97822-en_US / 97822

Regular

Full-Time

Field Technician

 

The context

 

Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.

 

Core responsibilities

 

  • Foster and maintain strong panel member cooperation through more than formal relationships according to company procedure. 
  • Provide clear, courteous and effective telephone and Face-to-Face support for panel members Install, maintain, and de-install Nielsen metering hardware and software in panel member households according to procedure
  • Conduct panel household questionnaire updates as assigned (e.g. demographic, privacy agreements, etc.) 
  • Collect and report panel data according to policy and procedure
  • Execute standard operating procedures to ensure panel quality and security is maintained
  • Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.)
  • Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance

 

Essential skills for the role

 

  • Strong verbal and outstanding interpersonal communication skills
  • Excellent knowledge of local culture and peculiarities
  • 2+ years experience in Greece in the area of F2F customer service. Ideally: Cable provider reps., Home appliance installation etc.
  • Sales/technical support/customer service background
  • Exceptional Customer service / relationship-building skills and results orientation
  • Ability to speak English proficiency B2 and higher
  • Proficient computer hardware and software knowledge and skills
  • University / Technical certificate
  • Electronic technology knowledge
  • Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment
  • Willingness to spend defined proportion of time travelling (in the field)
  • Ability to work remotely, individually, and in a team environment
  • Result oriented with aptitude for continuous process improvements
  • Business acumen
  • Valid driving license with clean background