Europe / Ukraine / / Kyiv /


#: 743999738597681 / 50244873

Mid-Senior Level


Job Description


Customer Insights Business – Ukraine – Kyiv



Nielsen works with clients to provide insights, thought leadership to drive their business and grow their portfolios. Our work helps our clients set growth strategies and determines what products you ultimately see on the shelf. Our team members are experts across various categories and are viewed as trusted partners by our clients.


The Client Service Senior Executive within Customer Insights Team is responsible for the execution, managing and delivery of larger or much complex projects, expected to manage client relationships with less guidance from manager and play a role in guiding juniors.



  • Play a major role in delivery of projects including the design of proposal, questionnaire, analytical plan and report
  • Grow client relationship & expand collaboration with the client to the higher level
  • Conduct verbal presentation of the findings, either partial or full presentation to the client
  • Provide client servicing on more advance questions and continue to build industry knowledge to gain expertise
  • Provide coaching & guidance to new CS juniors in relevant project management topics
  • Establish working relationship with the vendor
  • Be an expert in advanced research methods & techniques, share this knowledge with junior team members via trainings



  • Proven experience in FMCG sector or equivalent with knowledge of consumer insights methods and approached (both qualitative and quantitative)
  • End to end project management from project start to presentation
  • Independently build and manage the relationship with Client by effective project management and delivery
  • Strong client-facing and communication/presentation skills – deliver research results to stakeholders on the client side in a clear, consistent manner
  • Full proficiency in Power Point & Excel (medium)
  • Russian speaking & writing – advanced
  • Working with CI team, operations team (Poland), vendors (Ua/ Kz/ Bel)



  • Work in a stable environment, in large international research company
  • Opportunity to work with the biggest FMCG companies
  • Learning opportunities within “Consumer Insights Academy”
  • Opportunity to be a part of many products' development projects (AR, Immersive Reality, Digital Solutions)
  • Ability to develop within expert groups in various products, methodologies, analytical tools
  • High level of projects & clients diversity (quali & quant / FMCG & non-FMCG)
  • Great team 😉
  • Working in multi-country environment (on local and multicounty projects)