Europe / Ukraine / / Kyiv

Operations

#: 107823-en_US / 107823

Regular

Full-Time

TAM Operations Associate

 

The context

Nielsen is a leading online and television research company specializing in industry leading measurement solutions that provide clients with a comprehensive understanding of the online world. We are seeking a highly motivated self-starter who will assume a role as a TAM Operations Associate supporting our suite of digital products and services. A successful candidate will be an integral part of the continued growth and development of our unique and innovative capabilities within this exciting area of our business, and the industry as a whole.

 

Main responsibilities

 

 

  • Monitoring and administration of production systems. Servers and applications – L2 support
  • Ensure data production, data quality and delivery
  • Incident management process driving: troubleshoot and escalate to support teams L3 and L4 issues
  • UAT testing of system improvements
  • Tight collaboration with international support and development teams
  • System and user support 24/7

 

Required skills and experience

 

  • Strong Windows/Windows Server/Linux administration skills
  • Understanding of basic networking principles and protocols
  • Upper-intermediate or higher level of English language knowledge
  • Hard and soft skills in servers and network maintenance
  • Experience in work with command prompt, terminal, remote access tools, routing
  • Strong knowledge of MS Excel Google sheets
  • Excellent written and oral communication skills
  • Excellent interpersonal skills
  • Completed higher education
  • Experience in scripting and automation (Bash, VBA, Python, SQL) highly desirable
  • Experience with ServiceNow, Jira or other ticketing system highly desirable
  • Experience with radio or television broadcast equipment highly desirable
  • Stress resistant, proactively thinking, highly-organized, fast-learning, strong analytical skills is a ‘must have’