Europe / Spain / / Madrid

Client Service & Sales

#: 105077-en_US / 105077

Regular

Full-Time

Technical Account Specialist | Browser & App SDK

The context

Nielsen is a leading online and television research company specializing in industry leading measurement solutions that provide clients with a comprehensive understanding of the online world. We are seeking a highly motivated self-starter who will assume a role as a Technical Account Specialist supporting our suite of digital products and services. A successful candidate will be an integral part of the continued growth and development of our unique and innovative capabilities within this exciting area of our business, and the industry as a whole.
 

Main role responsibilities

 

  • Day to day management of a large/dynamic client and product portfolio
  • Full support of client SDK integration from technical kickoff through post production ongoing support and QA checks
  • Helping clients correctly implement and test the Nielsen SDK on their web sites and video players and on their mobile device apps and app-based video players, and troubleshooting implementation issues throughout the engagement
  • Demonstrating and explaining Nielsen SDK attributes to technical and non-technical audience
  • Taking an active contributory role in the processes surrounding our digital products
  • Training and support for the technical aspects of our product solution to clients. 
  • Identifying best practices and assisting in the creation of support materials; implementation guides, FAQ’s, etc. 
  • Easily provide backup for other team members

 

The following skills and experience are ‘must have’ to be successful in this role:

 

  • High level of English and any other EU language is a plus
  • BA/BS degree or equivalent experience
  • Aptitude for learning new systems and processes
  • Must have excellent interpersonal, verbal and written communication skills
  • Outstanding organizational & time management skills
  • Ability to multi-task in order to effectively support multiple business-critical projects and client engagements at once
  • Creative problem solving and technical troubleshooting skills and unyielding focus on client satisfaction

 

Having these will make you stand out from the crowd:

 

  • Understanding of Mobile App/Web/Internet Technologies would be useful
  • Hands-on experience with web video players and App-based video players, content management systems, and tagging technologies such as Google Tag Manager is a nice to have
  • Hands-on experience with online products and technologies
  • Strong interpersonal skills and the ability to get work with others effectively
  • Ability to work with all levels of staff
  • Boundless energy, a positive attitude and the desire to contribute to the advancement of the digital media measurement space