Europe / Ireland / / Dublin

Technology & Engineering

#: 110101-en_US / 110101

Regular

Full-Time

Technical Account Manager – Media
Location: Dublin, Ireland

Hybrid Working Model

Nielsen is a leading online and television research company specializing in industry leading measurement solutions that provide clients with a comprehensive understanding of the online world. We are seeking a highly motivated self-starter who will assume a role as a Technical Account Manager supporting our suite of digital products and services. A successful candidate will be an integral part of the continued growth and development of our unique and innovative capabilities within this exciting area of our business, and the industry as a whole. 
 
The Role & Responsibilities

  • Outstanding organizational/time management skills and the ability to multi-task in order to effectively support multiple business-critical projects and client engagements at once.
  • Creative problem solving and technical troubleshooting skills and unyielding focus on client satisfaction.
  • Strong verbal and written communication skills, a solid client-facing business acumen and a foundation on client satisfaction
  • Boundless energy, a positive attitude and the desire to contribute to the advancement of the digital media measurement space.
  • Training and support for the technical aspects of our product solution to clients. 
  • Identifying best practices and assisting in the creation of support materials; implementation guides, FAQ’s, etc. 
  • Easily provide backup for other team members.:
  • Day to day management of a large/dynamic client and product portfolio.
  • Full support of client SDK integration from technical kickoff through post production ongoing support and QA checks.
  • Helping clients correctly implement and test the Nielsen SDK on their web sites and video players and on their mobile device apps and app-based video players, and troubleshooting implementation issues throughout the engagement.
  • Demonstrating and explaining Nielsen SDK attributes to technical and non-technical audiences.
  • Taking an active contributory role in the processes surrounding our digital products.

 

Requirements:
Excellent English and any other EU language is a plus.
BA/BS degree or equivalent experience.
Aptitude for learning new systems and processes.
Excellent interpersonal skills, verbal and written communication skills.
Understanding of Mobile App/Web/Internet Technologies.
Hands-on experience with web video players and App-based video players, content management systems, and tagging technologies such as Google Tag Manager.
Hands-on experience with online products and technologies
Strong interpersonal skills and the ability to get work with others effectively 
Ability to work with staff at all levels

What can we offer you as an employee of Nielsen Media

In addition to a competitive salary, private healthcare and good benefits we offer a varied area of responsibility as well as an open corporate culture with numerous development opportunities.

Above all, our employees appreciate the ability to work independently in a motivated and very friendly team. Social responsibility, open communication and living our values can be found not only on our homepage, but also in everyday work. As part of our culture, our promise to you is that at Nielsen you can: Be Yourself, Make a Difference & Grow with Us. An informal atmosphere in a dynamic media company with opportunities for ownership and personal development. Motivated, Media minded colleagues.

 

Diversity

Nielsen Media is committed to employing and retaining a diverse workforce. We are proud to be an employer for equal opportunities and positive actions, make decisions regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status and protected veteran status or other protected class on a global scale