Latin America / Colombia / Bogota / Bogota /

Client Service & Sales

#: 743999739005606 / REF2945G



Job Description

About the Job

The Client Response Executive attends for customer requests and  offers solutions according to the Nielsen Portfolio and quality standards. 


  • Knows E2E the technical processes used to develop information.
  • Guarantees the quality of the process by a strict and on time control 
  •  Knows the NielsenIQ platforms from where the information comes. 
  • Ayuda al cliente a entender el valor de los productos adquiridos y sus fronteras
  • Identifies where the new commercial opportunities are for the benefit of NielsenIQ and their clients. 
  • Works on new requirements being the communication channel between the client and the operations team to define deadlines and deliverables.
  • Solves any problem related to information mistakes, deadlines and any contingency presented by the client.
  • Analyses data to develop insights and actions for clients
  • Participates in creating market plans, strategic activities for different areas within client organization team

About you

  • Experience of 3 to 4 years in Market Research, Client Support and Development of Strategic Projects 
  • Strong problem-solving skills; easily articulate, decompose and attack problems
  • Advanced understanding of Market Research Industry, their processes
  • Negotiation skills is an advantage
  • Well developed verbal and written English communication skills