Asia Pacific / Australia / / Macquarie Park

Operations

#: 100521-en_US / 100521

Regular

Full-Time

Customer Success Specialist – 100521

Operations – Australia 

 

 

ABOUT THE ROLE
The Customer Success Specialist (Portfolio Product) is a key role within the Measurement and Targeting Customer Success team.
You will focus on ensuring that our customers receive the maximum benefit from the products that Nielsen provides to them, work with the Conversion Leaders and the Account Management team to onboard, train, and support our customers. The role is to find new ways that Portfolio products can be used and create value for our customers. You will identify revenue opportunities for Nielsen by linking customer needs to the Nielsen product portfolio. 

 

RESPONSIBILITIES

Product expertise

  • Expert on usage and application of the Portfolio product
  • Support in the creation of  materials to enable  the sales process 
  • Support the generation of insights to aid press coverage

Customer interaction

  • Maintaining a healthy customer relationship
  • New customer onboarding
  • Training and support to drive an increased use and adoption of the Portfolio product
  • Manage day to day client queries
  • Manage the delivery of customized client reports
  • Consistently identify and share use cases and examples of how the Portfolio product is beneficial to customers

Product acceptance and dependence

  • Maximize product understanding and usage within customer organizations
  • Identify opportunities to integrate the Portfolio product with customers’ internal systems and workflows

Commercial awareness

  • Through organic interactions, identify up-sell and cross-sell opportunities for other Nielsen products and collaborate with Account Management and Conversion teams to  support revenue growth

QUALIFICATIONS  AND SKILLS

  • Understanding of advanced Excel functions
  • Beneficial: understanding of data visualization tools
  • Experience within a customer service or technical support role
  • Provide support to, Customers, Account Management Team and Portfolio Conversion Leader
  • Data literacy and High attention to detail
  • Effective communication skills both internally and externally
  • Can do, problem solver
  • Customer-focused and Service-oriented
  • Curious with a desire to improve processes and ways of working
  • Active team player and someone who can quickly adjust priorities
  • Comfortable working across multiple departments at various levels of the organization

ABOUT THE TEAM
Globally, Nielsen Media empowers media companies and advertisers to plan, activate and measure their content and related audiences in the new media landscape. Our Client Service and Sales team operates as a link between Production and Clients, covering all post-sales retail measurement services. We are aimed to provide our Clients best in class servicing and on-time data delivery, enhancing their satisfaction with the Nielsen core products.

 

#LI-LV1

Job Type: Regular 

Primary Location:  Macquarie Park