Africa and Middle East / Turkey / / Istanbul /

Client Service & Sales

#: 743999738767053 / 50245023

Associate

Full-Time

Job Description

About the job

To manage a team responsible for ensuring the highest quality consumer data is collected on studies through consultation with the client, the account team, and the appropriate Operations departments. 

Responsibilities

  • Collaborates with client and commercial / sales team – and with CI Market Leader – on project objectives, client issues, project design, and proposal
  • Reviews proposals to ensure accurate field specifications are given to the Operations / Field Department
  • Coordinate the costing / business case for each request for proposal from client makes sure the business metrics are met (out of pocket, cost to revenue)
  • Serves as a liaison between the client, the account team, and the appropriate
  • Operations departments to execute study and solve specific study problems
  • Ensures projects meet project standards, e.g., interview length, question sequence, comprehensive questions with appropriate scales and responses that will produce actionable and top quality data
  • Manages the project with end to end responsibility (starting from client end with client), ensures engagement with all functions
  • Ensures appropriate tools are used for communicating and documenting project timeline, progress, study issues, deadlines, schedules, special needs, changes, etc.
  • Serves as the lead Client Success contact on all clients
  • Participates in training for the Client Success staff

About you

  • Bachelor's degree or equivalent experience

  • 4+ years of experience in a related field / market research

  • Knowledge of Microsoft Word, Excel, and PowerPoint  and Google tools

  • Proficiency in English and Turkish

  • Attention to details, leadership and client service skills

#LI-PD1

Qualifications

https://jobs.smartrecruiters.com/TheNielsenCompany/743999738767053-client-success-senior-executive