India / India / GJ / Vadodara /


#: 743999734025778 / REF1412R



Job Description

Expert, MINOC, Vadodara


The Expert role is responsible to ensure all client deliverables with high quality and timelines.
This role will be a bridge between Nielsen & clients from multiple industries, it will also be a
center of communication between all Nielsen superhubs in terms of client specificity & queries


● Interface between the Operations and Client Facing Teams
● Responsible for the timely provision of resolution to client queries based on the agreed service
level to highest possible quality
● Responsible for resolving client queries using defined processes while ensuring clear and
transparent communication
● Needs to work with Salesforce tickets, driving resolutions and ensuring completion from
responsible teams
● Accountable for implementation and responsible for the coordination of BAU change requests,
including validation
● Update and maintain project documentation to ensure the highest quality deliverables
● Responsible for ongoing and annual maintenance of global deliverables
● Responsible for tracking and impact analysis of local data changes, including the coordination of
implementation timings
● Role to collaborate with; Operational Super Hubs (NOC, ROC, LatAm, MINOC), Local Countries,
Global Coding Teams, Global Report Centre, NISP, GTC Ops In Market Teams and Client
Facing Teams (GCL, Consultants, GSP, Commercial, Project Management)


A successful Expert ensures timely and quality deliverables for the client. This role is a bridge
between operation & global clients for all types of industries like (e.g. Beverages, Food, Health
and Beauty Products). S/he is expected to identify, investigate and co-ordinate the resolution of
data, process or product related queries and also be the point of contact for commercial
queries which also needs to be solved in an efficient and client focused manner
● Bachelor’s Any Graduate, preference given to Mathematics, Statistics, Economics, Commerce,
● Relevant TCS/Nielsen experience as an ‘Expert’ role
● 2-3 years of International operational experience
● Understanding of Nielsen products and RMS + CPS process

● Understanding of RMS technology platforms and solutions used
● Operations knowledge
● Proficient in Google platforms of collaborations/ MS office tools/ NAD/ Advisor / Nielsen Insight
Studio as a user
● Global Product Suite
● Understanding of Salesforce
● E2E knowledge of GTC process with downstreams and upstreams would be a plus
● FMCG knowledge
● Exposure to Nielsen data is a plus
● Relevant TCS experience- 1 year and above
● Excellent organization skills, aptitude to work in a team and meet deadlines
● A high degree of accuracy, proactivity and attention to detail
● Good analytics skills and aptitude for data and operational processes
● Project management aptitude (critical path, task sequencing, problem solving, etc.)
● Common business language knowledge (English): speaking and writing with fluency
Soft Skills:
● Communication skills, Advanced English, both written and oral
● Ability to build relationships across regions and cultures to establish a network
● Influencing Skills, Coordination Skills, Troubleshooter, Negotiation Skills
● Ability to work under pressure and ask for support when required

About NielsenIQ 


NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit


NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.