Asia Pacific / Singapore / / Singapore /

Client Service & Sales

#: 743999733385586 / REF1798Q

Executive

Full-Time

Job Description

Job Role

This position serves a crucial role in supporting researchers and ensuring that logistic works for Quantitative projects run smoothly and professionally under our fast pace business. He or she is expected to take an active role in planning and manage time to be able to support a number of logistic works from different projects that mostly come at the same time with minimal mistakes in a timely manner.

As a Field Executive you will be responsible for the following:

  • Recruit and train interviewers & field contractors
  • Coordinate a team of interviewers and conduct field data collection
  • Ensure on-time data delivery and perform the quality check
  • Manage administration & purchasing tasks
  • Update system and present fieldwork summary
  • Support hotline

1) Interviewer Training & Management:

  • Ensure all staff reporting to this position understand the Nielsen Code of Conduct and Field Standards and Policies, including confidentiality and security requirements
  • Initiate the request for recruitment, train, supervise and motivate Interviewers to ensure Nielsen’s data collection needs are fully met
  • Conduct fieldwork as per Nielsen Standards and documented processes and procedures
  • Execute resource allocation at project level
  • Monitor quality and productivity of Interviewers (e.g., contact status, Data Quality Analysis, etc.), provide feedback and document all performance and disciplinary issues
  • Perform Validation Checks on interviewers work and accompanied/observed a sample of their interviews
  • Provide deserved recognition and ongoing performance feedback to Interviewers to improve their morale and motivation, and encourage continuous improvement

2) Field Management:

  • Liaise with internal stakeholders regarding queries, feedback and changes to ensure all projects
  • Perform a thorough investigation into any discrepancies identified by Independent Quality Control (IQC) team; share findings with IQC team, and take appropriate and timely action(s)
  • Where necessary, increase Interviewer Monitoring when experiencing high error or refusal rates, low telephone rates, or for Interviewers identified by the Client Service/IQC team as needing additional monitoring
  • Perform weekly reviews of Interviewer statistics/productivity and take appropriate action(s) as needed
  • Conduct CAPI/CATI program checks ensuring programming is to specification and display is acceptable to field; for CAPI, ensure a register is maintained of all devices assigned to field personnel, including Interviewers
  • Provide daily, or as agreed-upon, progress updates to internal stakeholders outlining interview/ quota completions; monitor and report on ‘target vs. actual’ numbers with reasons for any variances
  • Accurately maintain all required project documentation to fully support field processes and requirements per the Nielsen SOP
  • Ensure timesheets, claims and expenses are verified, authorized and submitted for processing
  • Communicate the following to Field Manager in timely and objective manner:

○ Concerns regarding training and/or project requirements
○ Validation-related queries/issues of concern
○ Work-related incidents, including security incidents conducted within the agreed specifications, budget and timeframe. Report issues to Field Manager

  • Ensure field interviewing is scheduled to start and finish on time and carried out within the standard hours of interviewing
  • Confirm that all personnel assigned to a project, including Interviewers, are fully briefed in terms of the project questionnaire, methodology and timelines
  • Willing to travel island-wide to provide guidance and fieldwork shadowing to the field interviewers
  • Perform required Quality Validations (e.g., Interview Monitoring, Recontacts, Data Quality Analysis, etc.) and follow-up on any necessary actions; this may require Interviewer re-training, which should be fully documented and their future work monitored

A LITTLE BIT ABOUT YOU

You’re looking for a career with room to grow and the training that’ll set you up for success. You can type quickly and accurately–even with your eyes closed, if you wanted. A people person by nature, you embrace others–quirks and all. You have a love/hate relationship with charts and spreadsheets, but you wouldn’t have it any other way. You’re ready to break ground on what’s next.

Qualifications

  • Minimum diploma qualifications in any discipline
  • Understanding of market research preferred but not required
  • Strong communication and “people skills”; able to effectively problem solve and diffuse potential conflicts
  • Organized with strong time management skills; proactive and able to meet deadlines and follow-up on action items
  • Detail-oriented, both in receiving and giving instructions, and in monitoring fieldwork
  • Good command of English and local language(s) (verbal and written)
  • Interviewer recruitment capabilities (where applicable)
  • Computer literacy and accurate keyboard skills
  • Fresh graduates are welcome

https://jobs.smartrecruiters.com/TheNielsenCompany/743999733385586-field-executive