North America / United States / TX / Dallas

Field Operations & Panel Recruitment

#: 87167-en_US / 87167



Field Technical Service Representative – Dallas – 87167

Field Operations and Panel Recruitment – USA Dallas, Texas 


Special Panels Field Rep – Dallas


Nielsen is known for its work in TV and Radio Ratings. Since 1923, we have studied consumers in more than 100 countries. We provide a complete view of trends and habits worldwide on what people watch, listen to, and buy.


A Nielsen Special Panels Field Rep position provides an opportunity to combine technical aptitude with outstanding people skills while working a non-traditional schedule, including evenings and weekend hours. Test Technicians are available to take customer calls and are responsible for maintaining a designated customer base.


Nielsen Special Panels Field Reps are goal-driven, personable, adaptable, resilient, self-motivated, influential, hard-working, energetic, friendly, passionate, creative, team-spirited, humble, and gritty. In this role, you never stop learning because the world is your classroom. If these words describe you, keep reading!


What does a Special Panels Field Rep?

Special Panels Field Reps build and maintain relationships with Nielsen Families/Households. They also educate Panel Members on the proper use of our equipment. Test Technicians install, maintain, and troubleshoot proprietary hardware and software in sample homes to capture four screen audience measurements: Mobile, Online, Radio, and TV.  


  • Establish and maintain long-term relationships with assigned Nielsen Families/Households

  • Install Nielsen measurement equipment in newly assigned Nielsen Families/Households

  • Drive to selected homes within a designated territory, using company-provided vehicle 

  • Help Engineering and Data Science improve hardware, software, process, and panel application rollouts by identifying and troubleshooting technical issues (ie. testing new equipment in the field and providing feedback to internal stakeholders)

  • Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data

  • Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively

  • Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory

  • Accurately collect and report demographics and audience information using Nielsen proprietary software

  • Educate and coach Panel Members on proper operation and usage of Nielsen equipment 

  •  Work a non traditional schedule, including nights and weekends

  • Recruit new Nielsen Families by getting randomly selected households excited about participating in our research

  • Use persuasion skills and other effective communication techniques to gain Panelist participation and cooperation in the Nielsen Ratings

  • Recruit existing households to participate in testing new hardware, software, processes, and panel applications

  • Manage multiple initiatives running in tandem within a fast paced, high profile environment

  • Maintain multiple meters across multiple platforms and panel applications

  • Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others devices.






The successful candidate will possess the following qualities: Position requires the ability to move household devices. 


  • Ability to work in non-traditional schedule, including evenings and weekends

  • Strong technical skills which may include:  previous experience with consumer electronics. software systems and  networking knowledge

  • Superior customer service skills and ability to connect with Nielsen Families

  • Ability to work in a team environment

  • Excellent organizational/time management skills

  • Minimum High School Diploma/GED with 2-5 years equivalent work experience

  • Computer/Smart Phone/Tablet proficiency; ability to use email, spreadsheets, and other applications

  • Must have a valid Driver’s License and satisfactory driving record


Preferred Qualifications: 

Technical diploma, Certificate of Completion, Associate's degree or military experience is a plus

Bilingual language skills are a plus


What does the benefits package include?


  • Our comprehensive benefits package is effective day 1 of employment. That's right– We provide you with full benefits on your first day of work. We are happy to offer you various health and well-being benefits, unlimited career potential, top-of-the-line training, paid time off, and a company car to just name a few.

  • Extensive paid sales training program. May require travel in various markets for training – lodging and transportation included

  • Competitive compensation that includes annual base salary, performance-based bonus plan Company car, including insurance, gas, and maintenance saving you as much as $8,000 per year

  • Tablet, home printer, and cell phone with your monthly talk and data service provided

  • 401(k) Plan with company match and Employee Stock Purchase Program

  • Tuition reimbursement

  • Paid time off to encourage time for you to find balance, rest, and re-energize: 10 vacation days, 6 personal days, 7 company holidays, 10 sick days, maternity leave (12 weeks) and paternity leave (12 weeks)

  • And many other outstanding employee benefits

  • All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.




As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. 

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!  

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Dallas,Texas 

Secondary Locations: , , , 

Travel:  Yes, 25% of the Time