North America / United States / FL / Tampa – Oldsmar

Gracenote

#: 105941-en_US / 105941

Regular

Full-Time

Manager, Content Business Engagement – 105941

Gracenote – USA Oldsmar, Florida 

 

JOB TITLE: Content Business Engagement Manager

DEPARTMENT: Content

REPORTS TO: Director, Regional Content Business Engagement

 

MAJOR PURPOSE:

 

Gracenote customers receive products that are the result of the combined efforts of the Content, Technology and Product organizations. The Content Business Engagement Manager is an individual contributor who will drive the successful collection and execution of the Content-related requirements for assigned customer onboarding, product launches or enhancements and maintain satisfaction with Content post-launch, for Video, Music or Sports deliveries.

Work closely with Sales, Customer Experience, Product and other groups outside of Content to define and document new requests of the Content org, communicate those requirements to the Content Operational leads, and ensure that Content fully meets those needs on time and on budget. Ensure that Content is complying with SLAs and coverage levels, and drive corrective actions as needed. Work with the Regional Director of CBE to contribute to Content Delivery SOPs and best practices.

 

MAJOR RESPONSIBILITIES:

 

  • Main liaison to Sales, Customer Experience and Product for Content-specific needs and requests for assigned customers or products

  • Assist in formation of global workflow processes and best practices

  • Support Pre-Sales as partner with Sales and Customer Experience, providing consultation and recommendations that optimize revenue and operational efficiency

  • Receive requirements and work with Content operations leads to translate into:

    • Cost and/or resource estimates

    • Actionable work plans

  • Ensure that any additional staff, licensed data, or any incremental costs required to meet new customer or Product needs are fully funded

  • Help manage Content projects and initiatives and provide status to requestors

  • Maintain and publish activity and status related to active Content Projects

  • Ensure designated top accounts and/or SLAs in market have up-to-date health reports and monitor for compliance

    • Follow and assist on plans for any coverage gaps

  • Maintain and monitor reports and presentations representing general Content coverage and capability

  • Represent Content in Pre-Sales, Implementation and Post-Sales customer meetings

  • Lead new SLA and RFP projects in market for Content

  • Expected to attend company and client events, as required

 

REQUIREMENTS:

 

Skills and knowledge required:

 

  • Effective verbal, written, presentation and interpersonal communication skills

  • Successful experience in onboarding customers with products and services, preferably for Gracenote Video, Music or Sports implementations.

  • Project Management 

  • Proven ability to engage with customers, vendors, or internal stakeholders to fully understand and document true requirements.

  • Proven ability to successfully ensure compliance with SLAs and influence positive results from multiple work teams and offices, particularly in matrixed, global organizations

  • Excellent time management, prioritization and organizational skills

  • High energy, enthusiasm, initiative and drive

  • Knowledge of the entertainment, data and/or technology sector and new media industries

  • Ability to quickly learn and stay current on all GN products and services

  • Travel as required

 

Minimum education and experience:

 

  • Bachelor’s degree in Business, Communications or related field is required

  • A minimum of 5 years of experience with Video, Music and/or Sports data products or services required

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ABOUT NIELSEN

By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth.

 

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!  

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Oldsmar,Florida 

Secondary Locations: , , , 

Travel:  No