Greater China / Hong Kong / / Hong Kong /

Client Service & Sales

#: 743999739397823 / REF3017U

Mid-Senior Level


Job Description


The role of a Manager is fundamental to the success of the business. In this capacity, the CI Manager works with internal teams across the organization from team members in the Commercial side of the business as well as Operations and Statisticians to design, manage and execute a wide variety of measurement and insight projects. The CI Manager plays an important client-facing role, helping to support Directors when engaging with clients to understand what they truly want before designing custom solutions to meet their needs across a wide range of data and research needs: consumer insight and understanding, brand and marketing strategy, media measurement and analytics, customer experience and product testing and design.



  • Provide operational support to the Research Director on a vast array of activities such as proposal preparation, questionnaire development, fieldwork management, and data quality, as well as to help formulate and prepare client reports.

  •  Assist in project management to ensure research projects are managed effectively and efficiently.

  • Assist in client servicing to ensure day-to-day project tasks are executed in an accurate and timely manner.

  • Actively participate in data analysis and insight generation to provide high quality and actionable solutions for our client work across different industries such as Catering etc. 

  • Manage a team of Analysts and Senior Analysts, developing your teambuilding skills.

  • Participate in learning and development forums to help upskill your own knowledge so that you can interface with clients to explore their needs and propose the newest and most relevant solutions. 


  • University graduate in any faculties. Marketing, Business, Social Sciences, Mathematics, Statistics, or equivalent preferred

  • A minimum of 5 years of research working experience will be preferred

  • A strategic thinker looking to put together data and research findings with business and marketing strategy

  • Strong coordination and time management skills

  • Proactive and striving for excellence, who can work independently and within a team

  • Proficient in Microsoft Excel & Powerpoint and/ or Google Spreadsheet & Slides

  • Good client service skills and able to communicate and write effectively in English and Cantonese