Asia Pacific / Malaysia / Selangor / Petaling Jaya /

Client Service & Sales

#: 743999734065602 / REF1920T

Executive

Full-Time

Job Description

Nielsen is building talent pipelines to meet future hiring demand. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we’ll follow up with the exploratory conversation.

ABOUT THIS JOB 

The Research Project Management (RPM) has been established since June 2010 as an integral part of Nielsen Group and is becoming the Centre of competence for the Project Management execution. RPM is looking for a highly motivated Project Management Executive who will be able to reinforce and grow our Project Management team by taking up the challenge and responsibility to deliver high quality of service to our end client by excellent coordination with all stakeholders. The Project Management Executive is responsible for the provision of all project management deliverables and together with the head of PM, develops strategy in the planning, monitoring, supervising as well as continuous coaching and guidance to the PM team.  The executive works in close collaboration with Senior Management, the team leads of Client Service (CS) and Operations (OPS).

For any CI projects, the E/SE will involve in the following phases:

  • Set up

  • Fieldwork

  • Data Preparation

RESPONSIBILITIES

The functions of the job for each phase include:

Set up:

  • Plan and organize schedules/resources for various projects from local as well as any Nielsen counterpart, which include booking of GBS/ Translation/ Online vendor resources and reconciling translation/ Online vendor invoices

  • Facilitate discussion with CS/GBS/ Online vendor to ensure smooth project execution

  • Provide support on questionnaire reviewing (including translation if applicable)/ link checking to ensure all inputs are accurate and complete

  • Provide support on fieldwork briefings (with CS presence) for and coordinate with Data Acquisition & External Suppliers to clarify project specifications and potential problems/issues

  • Preparation of fieldwork materials including Showcard, Field Brief Note (FBN), Client stimulus, etc.

Fieldwork:

  • Conduct fieldwork observation as and when required/necessary

  • Monitor fieldwork progress and provides regular and timely updates to CS

  • Be proactive in alerting CS/GBS/Vendor for any potential red-flags and seek solutions

  • Coordinate with CS/GBS/ Vendor to clarify project related problems/issues in order to ensure that instructions are carried out correctly

  • Prepare and make any corrections (if required) on the raw data (ie. data submitted by Field or Vendor) prior to submit to GO for processing

Data Preparation in consultation with CS:

  • Prepare a meaningful and comprehensive codeframe for all open-ended questions and other relevant verbatim

  • Seek resources for any verbatim translation (if required)

  • Prepare standard tabulation specs (with standard header), and submit to GO/CRDC for processing. (CS will be responsible for any additional or special analysis tab specs including any analysis requirement from MSci)

  • Prepare standard charting template using the right Nielsen template or Client’s template; based on the required analysis plan, and submit to Charting team for the charting process (CS will be responsible for any additional or special charting))

Overall project management:

  • Able to handle or manage more complex projects

  • Ensure assigned projects/tasks are completed timely and with high level of accuracy and quality

  • Ensure assigned projects/tasks are completed within the allocated time and budget

  • Maintain and update documentation pertaining to project to ensure that project information is correct and complete

  • Participate in regular review/revisions of systems and procedures with the end goal of improving productivity and cost efficiency in the department

  • Provide regular feedback on the operation concerns and issues, including supplier management and evaluation

  • Provide on-the-job training and on-going coaching/ guidance to the junior executives on handling various projects

  • Perform other related functions that may be assigned

Expected Core competencies

  • Project management (Intermediate)

  • Communication (Intermediate)

  • MR Fundamental (Basic)

  • Analytics (Basic)

Expected Soft/Leadership/Commercial competencies

  • Client (Internal) Engagement (Basic)

  • Commercial Compliance (Basic)

  • Thought Leadership (Developing)

  • People Leadership (Developing)

  • Business acumen (Developing)

A LITTLE BIT ABOUT YOU

Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute sales strategy and plan, and be accountable to sales operations, such as forecast and pipeline management. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high engagement among their team members. A team player, who has the ability to collaborate with peers, and contribute to the management team of Nielsen Malaysia.

Qualifications

  • Bachelor’s degree or equivalent experience

  • Fresh graduate and/ or  1- 2 years of experience in Market Research Industry, preferably Customized Research, in Client Servicing, Project Management, or Operational role

  • Versatile in handling people of different personality types under all circumstances

  • Eagerness to contribute in a team-oriented environment

  • Excellent communication (written and oral) and interpersonal skills

  • Good at time-management and detail orientation

  • Strong command in English both written and oral. Conversant in Malay or/and Mandarin would be an added advantage

  • Have good knowledge in Microsoft Office applications e.g., Microsoft Word, Excel and PowerPoint

https://jobs.smartrecruiters.com/TheNielsenCompany/743999734065602-project-management-executive