North America / United States / MD / Columbia

Call Center

#: 109003-en_US / 109003



Remote – Full Time Outbound Call Center – Columbia, MD – 109003

Call Center – USA Columbia, Maryland 


Ready for an adventure? As a Full Time Research Interviewer at Nielsen, you’re on the front lines of data collection, building relationships with our consumers.

Position Overview 

The Nielsen Research Interviewer role is a full time remote position where you will make outbound calls to consumers across the US to conduct the Nielsen Ratings survey. Your goal is to grab the attention of our consumers and get them to agree to participate in the survey. This position has strict guidelines with high productivity and quality requirements.


Position Details:

This is a full time work from home position. In order to work from home you must meet these requirements:

  • Must be within a commutable distance of the office location (Columbia, MD, Dallas, TX, San Antonio, TX or Tampa, FL)

  • Able to connect to High Speed Internet in your primary residence with minimum speeds of 80 mb

  • Able to connect directly to a router/modem with Ethernet cable

  • You must have a dedicated work space to conduct phone calls where others cannot hear/see personally identifiable information.

What are the Benefits? Full benefits package available on day 1 of employment

Schedule Requirements 

  • Flexible Schedules: AM, PM or combination

  • Type of shift: Multiple shifts (AM, PM) 

  • One weekend shift required each week (Saturday and/or Sunday) 

  • 5 shifts per week 

  • 40 hours per week  


Job Details: 

  • Practice exceptional customer service and telephone techniques  

  • Follow strict guidelines for obtaining consistent unbiased data  

  • Deliver verbatim scripts for portions of a survey  

  • Maintain participants engagement throughout a short or medium length  survey with low to medium complexity 

  • Maintain patience and professionalism throughout surveys

  • Ability to listen to and accurately capture respondent answers over the phone

  • Persuade reluctant respondents to participate in surveys and diaries 

  • Maintain confidentiality of procedures, scripts and respondent information

  • Meet quality assessments standards and call monitoring requirements  

  • Maintain center standards for performance and productivity 


Position Qualifications

  • Required:  2 years call center experience 

  • 18+ years of age 

  • Computer and typing skills (Data entry) 

  • High School diploma or GED equivalency 

  • Bilingual (Spanish and English) premium paid to those that qualify 


About the Team: Nielsen Call Centers collect and deliver superior research data to provide clients with a better understanding of their consumers and markets. Work with knowledgeable and conscientious employees to collectively gain respondent participation in an inclusive working environment.


As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. 

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!  

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.


Job Type: Regular 

Primary Location:  Columbia,Maryland