Africa and Middle East / South Africa / / Johannesburg

Field Operations & Panel Recruitment

#: 96062-en_US / 96062

Regular

Full-Time

 

 

 

ABOUT THE ROLE

 

Accuracy is the name of the game, and we’ve got the data to prove it. If precision and quality are important to you, you’ll fit right in as a Senior Research Executive at Nielsen.

The purpose of a Senior Research Executive in the TAMS (TV Audience Measurement Survey) division is to implement all research activities and to motivate, organise and monitor the performance of the TV Audience Measurement Survey panel recruitment team.

 

ROLE DETAILS

 

  • Perform TAMS Universe Updates and Project Sample Design

  • Maintain a balanced TAMS Panel sample (including panel expansions)

  • Set up and execute Recruitment plans

  • Load TAMS Recruitment Databases and maintain and control the quality of the Pollux Recruitment Module

  • Select and issue contacts to Recruitment team, monitor team’s progress, perform data capture quality checks and track performance

  • Supervise, motivate, organise and support the Recruitment Team (part-timers), monitor and improve performance, train new recruiters

  • Collect and analyse statistics relating to the TAMS Recruitment Process, ensuring standard operating procedures are adhered to

  • Ensure that processes and procedures are documented

  • Produce various TAMS Reports and data analyses to track trends and to improve Household Master data quality

  • Design, prepare and print TAM Panel Household materials/documentation

  • Design/update and script new/existing TAMS Panel Management Questionnaires

  • Conduct training and briefings related to panel management surveys and operating procedures/processes

  • Liaise with external suppliers/vendors (incentive scheme, printers, third party recruitment supplier, etc.)

  • Perform Data analysis and report results – written and presentation

  • Assist with responses to client queries related to panel management

  • Write and distribute Quarterly Panelist Newsletter

 

QUALIFICATIONS & SKILLS

 

  • Bachelor degree qualification and at least 3 years of working experience as a research executive is a minimum requirement OR 5+ years’ experience in the relevant fields as specified above.

  • Intermediate MS Excel/Word/PowerPoint or Google Sheets/Docs/Slides

  • Experience/exposure to CAPI/CATI programming advantageous

  • Excellent oral and written communication skills (English)

  • Presentation skills

  • Project management skills

  • Creative writing skills

  • Ability to think logically and analyse research data

  • Proactive and reliable

  • Attention to detail and very accurate

  • Outstanding analytical and planning skills (Problem solving)

  • Ability to work under pressure

  • Ability to work independently as well as in a team

 

ABOUT THE TEAM

 

Nielsen Media would not function without our Operations teams! We are catalysts for delivery quality, on-time, reliable measurements to clients. Growing our employees through education, skill building and experiences, the Operations teams are culture cultivators. Around the globe, we are relentless in our pursuit of superior analytics, technology, process and support.

 

ABOUT NIELSEN

 

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. 

 

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!

 

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