North America / United States / FL / Tampa – Oldsmar
#: 88829-en_US / 88829
Sr. Analyst – 88829
Operations – USA Oldsmar, Florida
Job title: Sr. Analyst – Ingest Station Reference
Department: Ingest Content
Reporting to: Team Leader
Support Global Ingest Content Operations by leading the research, monitoring, collection, and maintenance of reference data used to process Nielsen metered and diary viewing estimates across our US Television businesses. Drive strategic change, adhere to best practice standards, provide premier customer support, and participate in improvement process for the team.
Key Tasks and Responsibilities:
Build and maintain a proficient subject matter knowledge of Reference related applications, processes, data, and SLA’s.
Execute most complex process, system, and data related Reference tasks & functions with quality, accuracy, and timeliness for portfolio of assigned work.
Understand the relationship & flow of Reference data to upstream & downstream processes.
Understand Reference strategies and processes to ensure product quality and client satisfaction, and lead continuous improvement of products, processes, and/or services.
Provide counsel, subject matter expertise, and direction to colleagues & junior level Analysts.
Provide client facing support & communication efforts, ensuring premier customer service.
Author and interpret report out material, process maps, context diagrams, and value streams as needed.
Develop and report key performance metrics that provide insight into operations health and control, and that align with client/market needs.
Serve as Operations liaison, partnering with Data Science, Engineering, Infrastructure, Application Development, Client Service & Product Leadership stakeholders as needed.
Define & maintain standards around process, procedure, training, certification, and deployment for production deliverables.
Scope & author business requirements for new or existing systems within area of expertise.
Plan & document user acceptance testing for Operations, including an ability to author/validate operations based test material & understand software testing concepts.
Provide primary level incident/problem management & resolution support, providing short term triage and long term solution support.
Proficient working knowledge/experience of Nielsen Television Reference related systems & applications.
BA/BS degree or equivalent demonstrated experience.
Ability to lead, facilitate & communicate clearly, tactfully & professionally.
Ability to develop compelling & persuasive presentation material.
Strong interpersonal and organizational communication skills that develop effective relationships with stakeholders.
Proficiency with Google Suite and MS Office Products.
As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Job Type: Regular
Primary Location: Oldsmar,Florida
Secondary Locations: NY- Queensbury, , ,