North America / United States / NY / New York City

Technology & Engineering

#: 97007-en_US / 97007



Technical Operations Manager (Remote Ok) – 97007

Technology and Engineering – USA New York, New York 


Technical Operations Manager


As a Technical Operations Manager you will be responsible for monitoring & supporting existing clients who push data into the Nielsen Marketing Cloud and/or out to partner platforms. You will work primarily with our commercial team to execute client requests and troubleshoot issues, communicating clearly, concisely & transparently. You will also collaborate with cross functional teams to develop, QA & launch new products & streamlined processes.  


  • Work with clients and partners to implement, maintain & monitor integrations.

  • Work with engineering teams to troubleshoot issues and define, test, and roll out new features to our platform.

  • Work closely with the product team to improve customer success across our platform.

  • Develop and maintain internal tools to monitor core processes.

  • Develop and maintain dashboards that provide visibility into platform usage.

  • Troubleshoots system errors and escalates internally within the team or directly to RnD.


Required Qualifications

  • 1 + years of experience in ad tech, operations or similar roles.

  • Excellent communication skills.

  • Familiarity with SQL and database concepts.

  • Familiar with cloud concepts

  • Understanding of advertising technology, associated ecosystem, and common processes (e.g. server-to-server integrations, real-time bidding, cookie sync, etc).

  • Experience working with DSPs, SSPs, DMPs.

  • Experience working with OTT.

  • Knowledge of Privacy regulation like CCPA/GDPR.

  • Knowledge of 1st & 3rd party cookie tracking.



As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. 

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!  

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  New York,New York 

Secondary Locations: Remote, , , 

Travel:  No