North America / United States / IL / Chicago / 1

Client Service & Sales

#: 743999738456894 / REF2807U



Job Description



The Retail Client Business Partner is responsible for client management and relationships, delivering on the client’s strategic priorities, the revenue management process, business development while managing and cultivating a high-performance team.


Client Management & Strategy

  • Consult with clients to understand strategic business priorities and opportunities for engagement

  • Work collaboratively with clients to identify and deliver analytical insights that translate into actionable strategies and tactics to improve performance and deliver value against our products.

  • Support and execute assigned new services or service level changes with clients

Financial Leadership

  • Own the entire revenue management process including financial targets, RBA spends and co-op, cash flow optimization, billing, pipeline from BUs, and contract process.  

  • Monitor revenue plans and takes action to close gaps through a combination of account plan execution, relationship building, and new business development

  • Effectively manage Nielsen business processes relative to revenue and expense management

  • Be aware of opportunities to improve operational efficiencies in alignment with cost leadership and drive results of process improvement initiatives

Leadership, People Management & Personal Development

  • Provide oversight to work-load, prioritizing and allocating resources as required

  • Provide direction to teams to devise recommendations, coach team members in the development of analytic proposals and project design, and ensure proactive insights are delivered to the client

  • Assess and support the professional development of a high performing team by modeling Nielsen Leadership traits, sharing expertise, coaching and mentoring junior level associates, and providing timely, regular feedback

  • Set clear goals that create impact and drive results and hold individuals accountable to deliver against these goals.

  • Act as a role model for the Nielsen Values of Simple, Open, and Integrated and instill values in the broader team

  • Recognize and reward exemplary performance, celebrate team accomplishments

  • Champion a culture of strategic collaboration across the NielsenIQ organization

  • Contribute to an environment team members are proud to be a part of and others want to join

  • Continue to develop skills, competencies, knowledge base, and service capabilities 

  • Scope

Budget Responsibility

  • Limited, varies by the team (typically less than $4M)

  • Key interface relationships (internal and external): Client Partners varying from VP to Manager, Internal Leadership including Finance, Legal, Product Leadership, HR, etc 

  • Number of employees managed:  May or may not include direct people management, typically 1-3

  • Number of employees indirectly managed: Limited 

  • Number of third-party employees (contractors/outsourced) managed: varies by team.

  • The role is global/regional/local: Regional or Local


You’re the first to recognize an opportunity, then turn it into a client solution. You are flexible and easily adapt to a dynamic work environment.

You confidently manage data, and you care about the people behind every number. In fact, you’re a person who feels energized by successful collaboration. You manage relationships and expectations as well as you manage projects, and your experience speaks for itself. 

You are creative in leveraging existing data sources to answer tough client questions.  


  • College/University Undergraduate or Masters Degree

  • 5-7 years experience in Client Service– CPG, consulting, information, technology, and analytics

  • Proven track record in market research and project management

  • Demonstrated ability to author sound client communications and effectively present to senior level audiences

  • Prior experience with successfully managing/motivating lower level associates

  • Prior experience with Nielsen solutions

  • Proven experience in successfully leading complex client relationships

  • Experience in financial and contract management

  • Proven track record of building client engagement

  • Experience building relationship and consensus with clients

  • Ability to successfully influence and negotiate with clients, colleagues, and Executives/management. 

  • Proven success working in a major management professional consulting firm