North America / United States / TN / Nashville / 1


#: 743999738765912 / 50245252



Job Description

Position can be remote, in the location of the client, and/or at a Nielsen office location

Have you ever walked down an aisle in your local store and wondered why your favorite beverage or food product moved? At NielsenIQ, we work with U.S. retailers and manufacturers to help them understand their consumers and optimize their business in every category and aisle.  On the NielsenIQ Intelligent Analytics PnP Client Success team you will work face-to-face with major CPG/FMCG players and use NielsenIQ iA PnP solutions to help answer questions such as guiding pricing strategies and evaluating the effectiveness of promotions. Every day brings a new challenge when working in the fast paced CPG environment.

Be curious. Be collaborative. Be forward thinking.  Join the Client Success Team and work with our clients as a consultant, a problem solver, and the voice of NielsenIQ at our clients.

When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion. As a Client Success Manager you will…

  • Build strong partnerships with clients and internal stakeholders, establishing yourself as a trusted advisor to your clients

  • Monitor usage of our tools and create action plans when necessary

  • Provide client training to drive engagement and stickiness with our clients.  Ensure our tools are part of their day-to-day business.  Clients cannot live without them.

  • Independently complete analyses using NielsenIQ’s proprietary tools and secondary data to develop insights that drive client outcomes.

  • Develop expertise and ability to advise industry leading clients on marketing plans and industry trends, leading client discussions and presentations as applicable

  • Identify opportunities to collaborate across Nielsen teams and drive sales with clients

  • Lead internal NielsenIQ strategic projects and initiatives


General Skills              

  • Strong logic, deductive reasoning, problem solving and critical thinking skills                                                                     

  • Skilled & polished communicator, including client presentations                                                                                          

  • Able to synthesize data from multiple sources to drive holistic storytelling and client impact 

  • Strong knowledge of statistical approaches                                                                                

  • Able to maintain positive client relationships in complex situations & resolve client issues

  • Strong project management skills and ability to manage multiple priorities

  • Able to work collaboratively with internal & external teams

  • Strong sense of urgency and accountability to drive client outcomes



  • Bachelor's Degree Required

  • 3-5 years’ experience          

  • Strong analytical aptitude

  • Highly Proficient in Google platforms & Microsoft Office software. Advanced Excel experience preferred.  

  • Highly Desirable: Able to analyze large data sets, preferably utilizing SQL, Python, R, or similar packages

  • Related industries include: Consumer Packaged Goods, Retail, Consulting, Information, Sales, Analytics