North America / United States / IL / Chicago / 1


#: 743999739580502 / 50244642

Mid-Senior Level


Job Description

The FMCG space is transforming as more consumers shop online. Nielsen is committed to developing a stable, sustainable, and comprehensive U.S. Omnichannel measurement and insights solution. The  Omnichannel Operations Manager plays a vital role in delivering a customized Omnichannel solution to our clients. They will be responsible for translating our clients’ business requirements into operational and executable strategies. This includes a combination of technical implementation, operational quality and stability, and collaboration and communication with Commercial teams. 


  • Lead, mentor, and develop a team of analysts, including overseeing daily workload and providing career development opportunities

  • Serve as the single point of contact for Omnichannel content.

  • Meet with external and internal clients to understand their needs/requirements and educate on product capabilities.

  • Create the technical design and systems development to ensure requirements are met

  • Work proactively and collaboratively to ensure and validate that the output back from operational algorithms meets the client business requirements

  • Review and manage ongoing database change requests 

  • Serve as the contact person for execution teams if database questions arises

  • Provide consultation and support to Program Management on custom Omnichannel solutions and implementation

  • Design and test front end solutions for internal operational teams to manage new tools and solutions



  • Experience in developing SQL databases and writing applications to interface with SQL databases 

  •  Understanding of database structures, principles, theories and practices.

  • Ability to communicate clearly, concisely, and effectively both verbal and in written communication

  • Uses logic to analyze data and capability to draw conclusions and convey or provide advice or consultation to business leaders

  •  Proven record of delivering results

  • Understanding of Machine Learning concepts an asset

  • Knowledge of Nielsen products, industry, and technology an asset

  • Experience working in e-commerce, online retail or digital content sales an asset

  • Front end development experience and familiarity with JavaScript libraries and frameworks an asset

  • Python and R development experience an asset

  • People management experience an asset